Mobile game support

Are you struggling to free the realm from evil forever? Or are you experiencing some wicked technical issues with Bubble Witch Saga? Check out our FAQs below for additional help with the game:

Click here for Facebook game support.

  • Supported Devices Find out more about device compatibility. Read more...

    Apple devices

    Bubble Witch Saga supports iOS version 4.3.5 or later on the following models:

    • iPhone 3GS, iPhone 4, iPhone 4S and iPhone 5
    • iPad 2 and later, and iPad Mini
    • iPod Touch 3rd generation and later

    Bubble Witch Saga does not support jailbroken iOS devices (iPhone, iPad or iPod Touch)

    Android devices

    Bubble Witch Saga runs on Android devices which fulfill the following criteria:

    • Own a processor build on ARMv7 architecture
    • Supports OpenGL ES 2.0
    • Support a 320x480 resolution or higher
    • Runs on Android OS 2.2 or higher

    Kindle Fire

    Bubble Witch Saga runs on the following Kindle Fire devices:

    • Kindle Fire (1st Gen)
    • Kindle Fire (2nd Gen)
    • Kindle Fire HD 7” (2nd Gen)
    • Kindle Fire HD 8.9” (2nd Gen)
    • Kindle Fire HD 7” (3rd Gen)
    • Kindle Fire HDX 7” (3rd Gen)
    • Kindle Fire HDX 8.9” (3rd Gen)

    Bubble Witch Saga is not available for my mobile device. Why?

    We want to ensure you have the best playing experience, so unfortunately this game is not available for all mobile devices. However, you can still get in on the fun by playing the game on Facebook. Click here to play now!

  • Troubleshooting If you are experiencing problems with the game, get help here. Read more...

    The game keeps freezing - what should I do?

    For mobile: Memory issues on your device can cause a game freeze/crash. The best way to fix these issues is to restart your device, which clears the memory (this will not cause any loss of data). If this doesn’t help, please get in touch with our support team using the ‘contact us’ link below.

    For Facebook: You may need to check that your Adobe Flash Player is up to date. Please click here to download the latest version to your computer. If this doesn’t solve the problem, please contact our support team using the ‘contact us’ link below.

    The game is not loading in Facebook - what shall I do?

    I purchased an item in-game on my mobile device, but I haven’t received it. Why not

    I purchased an item in the game on Facebook, but I haven’t received it. Why not?

    If I try to reinstall the game, will I lose my progress?

    I have connected to Facebook, but I’m not getting any Facebook messages or help from friends on my device. Why?

    I have connected to Facebook, but my progress from Facebook does not show up on my mobile. Why?

    My friends have sent me extra lives, but the game says I only have five lives. Why is this, when I’m sure I should have more?

    How does the game vary on mobile and Facebook?

    Do I need a Facebook account to play Bubble Witch Saga?

    If I connect to Facebook, will you post things to my Facebook wall or spam my friends?

    If I log out of my Facebook account and someone else logs in on my computer or device, will I lose all my game history?

    When are you releasing more levels?

    How do I switch off the music and sound effects in the game?

    I’ve been stuck on the same level for ages. What can I do?

  • Mobile In-App Purchases Concerned about Mobile In-App Purchases? Read more...

    It is essential that you protect your purchase account login information to prevent unauthorized charges on your account. If you are concerned about Mobile In-App Purchases, please note that you can create a password to control access to your device.

    In-App Purchases for iOS and Android

    If you have a iPhone, iPad, iPod Touch or Android device please click here for instructions on how to secure your device.

    In-App Purchases for Kindle

  • How to play New to the game or do you simply need a recap ? Find out more about how to play Bubble Witch Saga. Read more...

    When playing Bubble Witch Saga, you need to achieve two goals:

    1. Complete the level by clearing nine holes in the ceiling before you run out of bubbles
    2. Earn enough points to achieve at least one star by making as many bubbles as possible fall onto the spiders and then into the cauldrons at the bottom.

    If you fail to achieve one of these two targets, you will fail the level.

    How do I win points?

    You earn points by clearing bubbles. The more bubbles you clear, the more points you receive.

    What do the spiders do?

    What are coins?

    How can I get more coins?

  • Lives and levels How many lives do you get? How many levels are there? Get the answers here. Read more...

    How many lives do you get in Bubble Witch Saga?

    You begin the game with five lives. If you don’t pass a level, you will lose a life, with one life being refilled for free every 30 minutes. If you don’t like waiting, you can purchase a full set of lives from One-Eyed Wilbur’s Shop (by clicking on the blue plus symbol to the right of the heart icon at the top of the game screen) or ask your friends to send you extra lives.

    If you purchase the Charm of Life, you will receive three extra lives, which increase the maximum lives you can have to eight.

    My friends have sent me lives but the game says I only have five lives. Why is this when I’m sure I should have more?

    When are you releasing new levels?

  • Boosters (Wishes) Boosters are really useful for passing a tricky level. Find out how they can help you. Read more...

    What are wishes?

    Wishes can be helpful if you find yourself in a pickle, or if you’re stuck on a particularly challenging level. There are several different types of wish available:

    • Wish of Foresight: Views and switches three bubbles in the cauldron instead of two
    • Wish of Salvation: Neutralizes the evil Doom Bubbles without getting hurt
    • Wish of Disarm: Activates this wish to disarm a bomb
    • Wish of Antidote: Heals bubbles infected by the curse (except the original infection)
    • Wish of Precision: Extends your aim, which helps your accuracy
    • Wish of Scrolling: Lets you scroll up to the ceiling to see all the bubbles
    • Wish of Insurance: Allows you to survive a Doom Bubble hit once
    • Wish of Webbings: Covers the largest jars with fragile spider webs (13 bounces)
    • Wish of Delay: Delays the morph bubbles so they change only on every other shot
    • Wish of Shattering: Shoots to shatter a block of Crystal Bubbles

    I purchased a wish in the game. How do I use it?

    What's a magic potion?

    Is it possible to complete the game without buying boosters?

  • More Read more...

    Still struggling to find what you’re looking for? Looking for more information and tips on challenging levels and gameplay? You can contact our support team or even get chatting with other players on our community forums by selecting one of the buttons below:

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